| Property Policy | Description | Comment |
|---|
| Cancellations Made by Guests | None | All payments are non refundable except booking can be replaced based on availablity |
| Check-In Time | 4:00 p.m. | If earlier check in required please inquire |
| Check-Out Time | 10:00 am. | |
| Complaints Concerning Property | Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. | Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
| Courtesy Hold Reservations | No | Our site takes live reservations 24 hours/day |
| Delayed Arrivals | None | We are not responsible for delayed arrivals |
| Delivery of Instructions and Access Information | Will be sent via e-mail | |
| Excessive Cleaning Costs | Yes. Guest is responsible for paying excessive cleaning costs stemming from extraordinary cleaning above standard typical Guest stay. | If cleaning is over and above the average cleaning of suite |
| Excessive Noise | Cause for eviction without refund. | |
| Garbage Removal | Removal of your garbage prior to check out. | Bins located in undergroud parking area and will be detailed in Welcome Package |
| Guest Account Termination | The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. | Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
| Guest Stay Contract | When you book online, you are agreeing to our terms and conditions. | |
| Housekeeping | Before arrival and after checkout | In suite laundry and cleaning products supplied for use during your stay. |
| Ineligible Guests & Refusal of Business: 48-Hour Reservation Cancellation | The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. | Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
| Internet Availability & Usage | Wirless available | |
| Late Reservation Payments | None | |
| Liability | None | We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Big White Ski Resort. |
| Locking Door | Yes. | Doors must be locked upon check out, if door is not locked then renter will be held accountable for theft or damage. |
| Long Term Stays | Negotiable | |
| Maintenance Emergencies | Contact number will be provided. | |
| Maximum Sleeping Capacity | 6 | |
| Minimum Age Requirement | 25 | Must be a responsible adult |
| Missing Items | Will be deducted from damage deposit | |
| My Web Site Guarantee | Yes | We stand behind all that is written. |
| Noise Restrictions | Must abide by condo bylaws | Excessive noise not permitted in hot tub after 11:00 p.m. Please engage in quiet conversation to respect the neighbouring guests. Occupants may be evicted subsequent to noise complaints and will be charged for damages resulting from noise complaints. |
| Parking | 1 secured underground | |
| Pets | No pets under any circumstances | |
| Privacy | The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. | Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
| Property Damage | $300 damage deposit required | |
| Reservation Changes | None | You may lenghten your reservation if availablity permits. If you would like to shorten your stay the balance is non refundable. |
| Reservation Guarantee | Yes | Upon full payment. |
| Resort Information | Provided in Welcome Package | |
| Ski & Snowboard Gear Storage | Locker provided | |
| Smoking | no smoking under any circumstances | |
| Terms of Eviction | Failure to abide by terms of contract. | Smoking, excessive noise, threat of common or private property damage, disturbing the peace, excess occupants without permission. |
| Travel Reseller Bookings | We greatfully accept and invite travel reseller tour operator and third party bookings. We do not pay a commission on the posted rate. | Please invoice the Guest directly and independently to include your fee. |
Property details Aspens 2